Shipping policy
Last updated November 10, 2026
Where we ship
We ship within the United States only. We are not yet able to deliver to international addresses.
Order cut-off and processing
Orders placed before 4:00 PM ET, Monday to Friday, begin processing the same business day. Orders placed after that time, on a weekend, or on a US federal holiday begin processing the next business day. Processing and packing takes 1 to 2 business days.
Delivery time
Estimated delivery: 7 to 14 business days from the day you order, including processing. These are estimates: final delivery rests with the carrier and your location.
What it costs
| Detail | What to expect |
|---|---|
| Rate | Flat $5.99 USD per order |
| Where | United States addresses only |
| Tracking | Included on every order |
The cost is shown at checkout before you pay.
Tracking your order
When your order ships we email you a confirmation with a tracking link. You can also use our track order page with your order number. Please allow a little time after shipping for the first carrier scan to appear.
Address problems
Please check your shipping address at checkout, including the apartment or unit number. Once an order has shipped we cannot redirect it. If a package comes back as undeliverable because the address was wrong or incomplete, we will contact you to arrange redelivery, and a second shipping charge may apply. If you spot a mistake right after ordering, email us straight away and we will do our best to correct it before it ships.
Lost or delayed packages
If your tracking has not updated for 5 business days past your estimated delivery date, email support@thomas-ashton.com with your order number. We will open a claim with the carrier and, depending on what they find, either reship your order or refund you in full.
Weather and carrier delays
Severe weather, public holidays and peak-season volume can slow delivery beyond our control. We will always help you follow up on a delayed package, but these delays sit outside the estimates on this page.
Contact information
Store name: Thomas Ashton
Website: thomas-ashton.com
Email: support@thomas-ashton.com
Address: New York, NY, United States
Hours: Monday to Friday, 9:00 AM to 6:00 PM ET. We reply within one business day.