Refund policy
Last updated November 10, 2026
The 50-day window
You have 50 days from the date your order is delivered to request a return. We use the delivery date shown by the carrier. To qualify for a refund the piece must come back to us:
- Unworn and unwashed
- With all original tags attached
- In its original packaging
- In resaleable condition, as it arrived
Trying a piece on at home to check the size is completely fine. We cannot accept a piece that has been worn, washed or marked.
How to start a return
Please do not ship anything back before you hear from us, so your package is logged against your order.
- Email support@thomas-ashton.com with your order number and the piece you are returning.
- We reply with a return reference and the address to send it to.
- Repack the piece in its original packaging, with the tags attached.
- Ship it back using a tracked service and keep your proof of shipment.
- Once your return arrives and passes inspection, we refund your original payment method.
Who pays return shipping
If you are sending a piece back because you have changed your mind, you pay for return shipping. We recommend a tracked service, as we cannot be responsible for a return that is lost on its way back to us.
If the piece arrived faulty, damaged in transit, or was the wrong item, we arrange and pay for the return. We never charge a restocking fee.
Refund timing
| Stage | Timeframe |
|---|---|
| Inspection of your returned piece | When it arrives with us |
| Refund issued to your original payment method | 5 to 10 business days after inspection |
| Funds appear in your account | A further few business days, set by your bank or card provider |
Your original $5.99 shipping charge is not refundable on a change-of-mind return, but it is refunded when the return is our fault.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged in transit, or is not the item you ordered, email support@thomas-ashton.com within 14 days of delivery. Include your order number and at least one clear photo. We cover the return, and you choose between a replacement of the same piece or a full refund, including the shipping you paid.
Non-returnable items
- Items returned after the 50-day window
- Items worn, washed, or missing original tags
- Items damaged after delivery
- Gift cards
Exchanges
We do not run a separate exchange process. If you would like a different size or color, return your original for a refund and place a new order for the piece you want.
Cancellations
If you need to cancel, email us as soon as you can. If your order has not shipped we will stop it and refund you in full. Once it has shipped we cannot cancel it, but you can use the return process above when it arrives.
Your statutory rights
This policy sits alongside the consumer protection rights you already have under the laws of your US state and does not reduce them.
Contact information
Store name: Thomas Ashton
Website: thomas-ashton.com
Email: support@thomas-ashton.com
Address: New York, NY, United States
Hours: Monday to Friday, 9:00 AM to 6:00 PM ET. We reply within one business day.