The pieces
Which set should I choose?
The Alfred is the long-sleeve pajama set with fine piping, for cooler nights. The Felix is the short version, with a camp collar and shorts, for warm rooms. The Ellis and the Hugh are crew-neck lounge sets for the hours before bed, and the Oscar is the more dressed polo and trouser. The Edmund robe goes over any of them.
How do the sizes fit?
Most pieces come in L to XXL or XXXL, and the Oscar runs from M to XXXXL. Every product page lists its sizes and has a size guide with how to measure. If you are between sizes, write to us with your chest, waist and height and we will suggest one.
How do I care for it?
Follow the care label sewn into each piece. Wash with similar colors, and store it folded or hung, away from direct sunlight.
Ordering and delivery
Where do you ship?
The United States only, for now.
How much does shipping cost?
A flat $5.99 on every US order, tracked, shown at checkout before you pay.
When will my order leave?
Orders placed before 4:00 PM ET, Monday to Friday, begin processing the same business day. Processing takes 1 to 2 business days.
How long does delivery take?
Estimated delivery is 7 to 14 business days from the day you order, including processing. Every order ships tracked. Full details are on the shipping page.
Can I track my order?
Yes. You receive a tracking link by email as soon as your order ships, and you can also use the track order page.
What payment methods do you accept?
PayPal.
How do I contact you?
Email support@thomas-ashton.com, Monday to Friday, 9:00 AM to 6:00 PM ET. We reply within one business day. Our address is Thomas Ashton, New York, NY, United States.
Returns and refunds
What is your returns policy?
50 days from the day your order arrives, on unworn pieces with their original tags attached.
Who pays for return shipping?
You pay for return shipping on a change of mind. If the piece arrived faulty, damaged or incorrect, we arrange and pay for the return.
How do I start a return?
Email support@thomas-ashton.com with your order number and the piece you are returning. We reply with the address to send it to. Please do not ship anything back before you hear from us.
When will I get my refund?
We inspect your return when it arrives, then refund your original payment method within 5 to 10 business days after inspection. Your bank may take a few extra days to show it.
Do you do exchanges?
We do not run a separate exchange process. The quickest way to swap a size or color is to return the original for a refund and place a new order.
What if my piece arrives faulty?
Email support@thomas-ashton.com within 14 days of delivery with a photograph and your order number. We arrange the return at our cost and either replace the piece or refund your order in full, whichever you prefer.