Frequently asked questions
Everything about shipping, returns, the leather and your order. Can’t find it? Email support@thomas-ashton.com.
Shipping & delivery
How long does shipping take and what does it cost?
Orders are dispatched from our fulfilment centre within one to two business days with tracked delivery, and typically arrive within 7 to 14 days. Shipping is complimentary on orders over $100, with a flat rate of $5.99 below that.
Where are my goods shipped from?
Every order ships from our fulfilment centre with full tracking, usually dispatched within one to two business days.
Do you ship internationally?
We currently ship within the United States only.
How do I track my order?
A tracking link is emailed to you the moment your order ships. You can also use the Track Order page or email us and we will look it up.
Returns & exchanges
What is your returns policy?
Return any unused piece in its original condition within 30 days for a full refund to your original payment method.
How do I start a return?
Email support@thomas-ashton.com with your order number and we will send confirmation and the return address.
Who pays for return postage?
For standard returns, return postage is paid by the customer. If an item is faulty, we cover it in full.
Can I exchange for a different colour or item?
Yes. Within 30 days, email us and we will arrange an exchange for an unused piece in its original condition.
My item is faulty, what now?
Every piece is guaranteed for two years. Contact us and we will repair or replace a faulty item at no cost.
Product & care
What leather do you use?
Full-grain leather, the strongest and most natural cut of the hide, largely vegetable-tanned and left uncorrected so it patinas rather than wears thin.
Will the leather change over time?
Yes, and that is the point. Full-grain darkens, softens and takes on the marks of daily life. Most pieces look better after a year than on day one.
How do I care for my leather?
Keep it dry, wipe with a soft dry cloth, and condition once or twice a year with a neutral leather balm.
How do I choose my belt size?
Measure a belt you already wear from the fold to the hole you use, or order two inches up from your trouser waist. The Heritage Belt can be trimmed to length.
Does it come gift-wrapped?
Every piece arrives in a rigid Thomas Ashton gift box with tissue and a printed care card, ready to give.
Orders & payment
Can I change or cancel my order?
Email us as soon as possible. If your order has not yet shipped, we will do our best to amend or cancel it.
What payment methods do you accept?
All major cards, Apple Pay, Google Pay and Shop Pay, processed securely through Shopify.
Is checkout secure?
Yes. Checkout is fully encrypted and PCI-compliant through Shopify. We never see or store your card details.
Do you restock sold-out pieces?
Most core pieces are restocked. Email us about anything out of stock and we will share the timing.
What does the two-year guarantee cover?
Any fault in the materials or the make, for two years. We build leather to be kept, not replaced.